0klv's Privacy Policy

1. Introduction

0klv is a trusted online gaming platform in Bangladesh. We believe that your personal privacy is a fundamental right. This Privacy Policy ("Policy") is a transparent and detailed description of how the information of every member who uses our website and services is managed.

By using 0klv's services, you will be considered to have given your consent to the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].

This policy applies together with our Terms & Conditions and Responsible Gaming policy.

2. What Information We Collect

We collect various types of information during registration and use of the 0klv platform. The purpose of this data collection is to provide you with a safe, personalized, and quality experience.

2.1 Information You Provide Directly

When you create an account or use services on 0klv, the following information may be collected:

• Full name and date of birth (for identity verification)
• Email address and mobile number
• National ID card or other identity verification documents
• Residential address
• Preferred payment method details (bKash, Nagad, Rocket, Upay, bank transfer)
• Records of your communications with us

2.2 Automatically Collected Information

Some information is collected automatically during your browsing and use of our services:

• IP address and device identification information
• Browser type and operating system
• Website visit history and session information
• Login time and approximate location-related information
• Gaming history and transaction information

2.3 Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience. Cookies allow us to remember your preferences and operate the platform more effectively. You can control cookies from your browser settings, though some features may become limited.

3. How We Use Information

Collected information is used only for lawful and specified purposes. 0klv never sells your information to third parties under any circumstances.

Beyond the uses mentioned above, information may also be processed in certain cases:

• To meet legal obligations and fulfill regulatory authority requirements
• To operate responsible gaming tools
• To send important service notifications and updates
• To diagnose and resolve technical issues

4. Sharing Information

0klv generally does not share your personal information with third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

The minimum necessary information may be shared with trusted third-party service providers for payment processing, identity verification, and technical infrastructure management. These partners are obligated to use the information only for the specified purpose.

4.2 Legal Obligations

Information may be provided to authorities as part of a court order, judicial proceedings, or other legal process. In such cases, we will attempt to notify you within the limits of the legal framework.

4.3 Business Transfers

If 0klv's business operations go through a merger, acquisition, or asset transfer, user information may be part of the transferred assets. In such cases, members will be given advance notice.

4.4 Disclosure with Consent

Outside the cases above, information will not be shared with any third party without your explicit consent.

5. Data Security Measures

To ensure the security of your information, 0klv has adopted industry-standard technical and administrative measures:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology, which prevents unauthorized access by third parties.
• Access Control: Only authorized personnel can view your information on a strictly limited, need-to-know basis, and this access is strictly logged and monitored.
• Secure Server Infrastructure: Data is stored on secure servers where regular security audits are conducted.
• Staff Training: Relevant staff receive regular training on data protection and privacy.
• Security Monitoring: A 24/7 monitoring system remains active to detect and address potential security threats.

However, no method of transmitting or storing information over the internet can be claimed to be completely secure. We ensure every possible effort, but we are unable to guarantee absolute security.

6. Data Retention Period

We retain your information for as long as it is necessary or legally required. The following factors are considered when determining the retention period:

• The period your account remains active
• The period required for legal and regulatory obligations
• The period for dispute resolution and contract enforcement
• Legal liabilities that apply even after account closure

After account closure, information is securely deleted or anonymized within a defined period, unless legal obligations require longer-term retention, in which case the legal guidance is followed.

7. Your Rights

As a member of 0klv, you have the following rights over your personal information:

7.1 Right to Access

You may request to know what information we hold about you.

7.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted, though complete deletion may not be possible if legal obligations exist.

7.4 Right to Object to Processing

You may object to the use of your information for specific purposes.

7.5 Right to Data Portability

Where applicable, you may request your information in a common, machine-readable format.

To exercise these rights or for any questions, contact us at: [email protected]

8. Protection of Minors

0klv is for individuals aged 21 and above only. We do not knowingly collect information from minors. If we are informed that a minor has created an account on 0klv, that account and associated information will be deleted immediately.

If you believe a minor is using our platform, please inform us at [email protected].

9. Third-Party Services & Links

Third-party services may be integrated into the 0klv platform for payment processing, game provision, and technical support. These third parties have their own privacy policies and are responsible for their own information management.

We recommend that you review the privacy policy of any third-party service. 0klv is not responsible for the information management practices of third parties.

10. Changes to This Policy

0klv may update this privacy policy from time to time. If changes are made, the new date will be noted on this page. For significant changes, a notification will be sent to your registered email.

If you continue using 0klv after changes are made, you will be considered to have given your consent to the new policy. Therefore, it is recommended that you visit this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. 0klv's customer service team is ready to assist in both Bengali and English, 24 hours a day, 7 days a week.

• Live Chat: Available 24/7 — 0klv Login and start chatting directly
• Email: [email protected]

For formal data protection requests, write "Privacy Request" in the subject line of your email and send the message from your registered email address.